Event ID: 20000 (BlackBerry Messaging Agent BES Agent 1)


RIM_HrResolveProxysFromDN - ResolveProxyAddressesMAPI failed from -2146762751

The LDAPPIMSearch entry is used to force SMTP address lookup to use LDAP during a wireless Address Book synchronization.

1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents. (If using a x64 version of Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW3264Node\Research In Motion\BlackBerry Enterprise Server\Agents)
2. Create a new DWORD Value called LDAPPIMSearch and change the entry in the Value data field to 1.
3. Select the Hexadecimal option.
4. Press ENTER.

Restart of the BlackBerry Controller service

Blackberry Article ID: KB05174

{USER}-CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present


BlackBerry Enterprise Server 5.0 to 5.0 SP3
Windows Server 2008 64-bit

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\Syria Standard Time]
"StdKeyName"="Syria Standard Time"
"Index"=dword:875fe5ff

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\UTC+12]
"StdKeyName"="UTC+12"
"Index"=dword:2f5fc5ff

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\UTC-02]
"StdKeyName"="UTC-02"
"Index"=dword:774ff500

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\UTC-11]
"StdKeyName"="UTC-11"
"Index"=dword:93501500

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\Mauritius Standard Time]
"StdKeyName"="Mauritius Standard Time"
"Index"=dword:8000004f

Article ID: KB18396